Shipping policy

Shipping Policy

Thank you for shopping with Shoreline Surprises!

We're committed to getting your order to you as quickly and safely as possible. Because we partner with trusted suppliers to bring you unique coastal-inspired products, shipping times may vary depending on the item you purchase.

Order Processing

Orders are typically processed within 1–3 business days.

Personalized and custom-made items may require additional production time before they are shipped.

Orders are processed Monday through Friday, excluding major holidays.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days for most products
• Personalized or custom-made items: 7–14 business days
• International orders: Delivery times vary by destination and customs processing.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

We occasionally offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after your package has been shipped.

Multiple Shipments

If your order contains products from different suppliers, your items may arrive in separate packages at no additional cost to you.

This helps us get your products to you as quickly as possible.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

Shoreline Surprises is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears to be lost or is significantly delayed, please contact us at shorelinesurprises@gmail.com.

We'll work with the shipping carrier to locate your package and help resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or shipping, please contact us anytime.

Email: shorelinesurprises@gmail.com

Thank you for choosing Shoreline Surprises.

We appreciate your support and hope our products help you Bring the Coast Home.